Posts Tagged ‘kbps’

More than 1 month later, Sirius-XM’s STILL lying…

Saturday, April 11th, 2009

It’s now been 1 month since Sirius-XM raised prices on some of their services and “silently” degraded their XM Radio Online (XMRO) service from 64kbps down to 32kbps for existing customers without prior notification (i.e., with the new price changes).

Former customers such as myself had assumed that we would be “grandfathered” onto the new Premium 128kbps XMRO service since they said absolutely nothing about forcing us down to 32kbps when they were poking us to “Extend your Subscription now and Save” in order to keep our so-called “free” access to XMRO.  Very classic Bait and Switch.

Anyway, after battling with the pricks at Sirius-XM for more than a month, some people have had limited success getting access to the 128kbps stream they deserved, but only after directly sending e-mail to both the CEO, Mel Karmazin, and the Senior Vice President of IT and ListenerCare, Joe Zarella.

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