Posts Tagged ‘Sirius’

Ahhh, $214.20 of Sweet Economic Relief from Sirius-XM Radio…

Tuesday, April 14th, 2009

A picture is worth $214.20…


Nothing says “take your shitty customer service and shove it up your ass” like a nice $214.20 refund check.  I finally feel completely relieved of these moronic assholes.  I still think they owe me more, however, having put me through 6.5 hours of ListenerCare Hell on the phone in addition to the time I spent with the clueless idiots in e-mail, to say nothing of the fact they stole XMRO service from me starting March 11th.

If nothing else, I at least have the petty satisfaction of knowing my cash will no longer be financing the gross mismanagement of Sirius-XM by Mel Karmazin and company.

With a stock price of $0.35, Mel Karmazin has absolutely NOTHING to be proud of as CEO.  He has ruined XM-Radio with this merger and lied repeatedly to his customers AND shareholders alike.  I sincerely hope he is held accountable for his actions.

Meanwhile, discontinuing your service with Sirius-XM and demanding a refund is the most effective way to show them how you feel about being taken advantage of, lied to and stolen from.

Why pay for the privilege of being screwed?  Remind them that they need your business far more than you need theirs.  Hold them accountable for bad business practices and hideously irresponsible customer service!

More than 1 month later, Sirius-XM’s STILL lying…

Saturday, April 11th, 2009

It’s now been 1 month since Sirius-XM raised prices on some of their services and “silently” degraded their XM Radio Online (XMRO) service from 64kbps down to 32kbps for existing customers without prior notification (i.e., with the new price changes).

Former customers such as myself had assumed that we would be “grandfathered” onto the new Premium 128kbps XMRO service since they said absolutely nothing about forcing us down to 32kbps when they were poking us to “Extend your Subscription now and Save” in order to keep our so-called “free” access to XMRO.  Very classic Bait and Switch.

Anyway, after battling with the pricks at Sirius-XM for more than a month, some people have had limited success getting access to the 128kbps stream they deserved, but only after directly sending e-mail to both the CEO, Mel Karmazin, and the Senior Vice President of IT and ListenerCare, Joe Zarella.


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